Should you use AI to write work emails?

Fingers typing on a laptop keyboard as email symbols float above the computer

Research finds that AI-generated business emails are effective

As the most popular form of business communications, it may come as no surprise that the average office worker receives about 121 emails per day. With up to 31,000 emails landing in an employee’s inbox per year, identifying an effective system for managing email responses is critical to workplace productivity.

AI-generated messages could be part of the solution, according to new research from the University of Florida Warrington College of Business. In a study of almost 900 professionals, researchers found that AI-generated business messages were perceived as achieving the writer’s goals as well as professional, effective, confident, and direct, all of which are critical aspects of efficient workplace writing.

“Combined with other research, our findings demonstrate that AI-generated writing is becoming accepted and even mainstream in business communication,” said Anthony Coman, one of the study’s authors and professional writing expert. “Our findings also suggest that professionals who use AI frequently are more likely to view AI-assisted writing positively.”

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Allison Alsup February 28, 2024