Disney Institute, UF offer one-day workshops on customer service

October 1, 2009

GAINESVILLE, Fla. — The University of Florida Leadership Development Institute and Disney Institute are offering three one-day workshops where business leaders can learn the keys to Disney’s exceptional customer service.

Participants in “Achieving Success through Exceptional Service” should expect to learn the knowledge and skills to create a service-driven organization. The full-day workshop will be presented in Tampa on Oct. 23; in Miami on Oct. 27; and in Jacksonville on Nov. 10.

“Delivering great service is critical for companies looking to survive and prosper in these economic times,” said Jeff James, vice president, Disney Institute. “This program is a rare opportunity for Florida business professionals to go inside the Disney organization and learn innovative, easy-to-implement best practices that can give them a competitive edge.”

The program will give participants an ‘insider’s look’ at business practices that have helped Disney consistently rank as one of the world’s most admired companies and brands. Participants will learn how to exceed customer expectations using a well-defined service infrastructure, ongoing research and service standards.

“In an era where everyone is competing for business and market share, excellent customer service isn’t a luxury, it is mission critical,” James said. “This program is made for organizations large and small that are looking to create a service experience that exceeds customer expectations and drives repeat business.”

One of the most recognized names in professional development, the Disney Institute travels the world offering engaging seminars, workshops and presentations, as well as fully customized programming. Immersive learning experiences are also offered at Disney Destinations in the Americas, Europe and Asia, enabling participants to go behind the scenes and see firsthand how business theory drives operational excellence.

Ron Kirsch, director of the University of Florida’s Leadership Development Institute, said he is “very excited about the powerful program that has resulted from the combined efforts of the University of Florida and the Disney Institute. Participants will learn how Disney achieves unparalleled service and how they can apply the same concepts to their organization.”

The Disney Institute client roster includes Fortune 500 companies as well as a wide range of small businesses, nonprofits and government agencies. Program registration is $396 per person and includes all course materials. Members of the University of Florida Alumni Association and graduates of Disney Institute programs will receive a 15 percent discount. For more information or to register, call 800-835-4104 or go to http://leadership.dce.ufl.edu.